Coaching FAQs

Coaching FAQs

See our responses to questions that we are frequently asked about the coaching services we offer

Here you’ll find answers to questions that we're frequently asked about our coaching services. 

If you can’t find an answer to a question, please contact us

You can also arrange a free 30-minute coaching session here.

Q. How can coaching help me?
  1. Coaching offers a space away from the urgency, demands and uncertainty of work, to reflect on the issues and concerns challenging you and impacting your effectiveness and satisfaction. Coaching helps you to discover deeper insights, build resilience, manage change constructively and find new ways to navigate complex issues. 

    Coaching does this by creating space for honest conversation, deep reflection and professional and personal learning, something that is often absent in the busyness of our lives. Coaching supports and challenges you to develop personal courage and confidence to make new choices that increase your effectiveness and satisfaction at work and in your life.

Q. What happens in a coaching session?
  1. The initial session involves building an effective client-coach partnership based on mutual sharing, collaboration and cooperation.  The focus is on co-creating a coaching contract that will support you to get the most from your coaching.  This contract will include clarifying with you coaching goal/objective), number of session, confidentiality and feedback requirements (if any) to your organisation. It is your opportunity to determine if coaching is for you and whether you could work effectively with your coach.  As part of building the partnership, you will be asked questions such as:
    • What qualities, strengths and attributes do you most value in yourself?
    • How do you see the coach supporting your work?
    • What approaches encourage & motivate you and discourage & de-motivate?
    • How will you /we know if we are successful? 

    In subsequent coaching sessions, your coach will use the skills of active listening, powerful questioning, awareness raising and action planning to encourage self-discovery and elicit from you your own solutions and strategies so you move towards achieving your goals. Coaches maintain an attitude of inquiry, curiosity and without judgement, they aim to evoke clarity, deepen learning and increased energy for action.    Your coach will elicit commitment to any actions you choose and hold you responsible by taking time in the subsequent session for you to feedback and reflect on what you have learnt and would do differently as a result of your actions.

Q. When is coaching appropriate and when is it not appropriate?

  1. Coaching is for people who value the quality of their life and prioritise having a fulfilling personal and professional life.   It is for people who are committed to learning, are open to support and want to be proactive in solving a problem or issue.  

    More specifically coaching is appropriate if you:

    • Have a particular problem or issue that you want to be proactive in solving but are feeling stuck or unsure how to move forwards
    • Want to explore new possibilities for yourself – professionally and personally
    • Want to deepen your understanding and explore different ways to  manage change or  a difficult situation
    • Are new to management or leadership and want to develop your management/leadership skill and enhance the skills, resources and creativity you already have
    • Need space to reflect on a particular dilemma and how to manage  it more effectively
    • Are struggling to bring the best of yourself to work and seek balance in your life and work
    • Need to build your resilience in order to cope with uncertainty and rapid change
    • Want to thrive rather than merely  survive at work

    Coaching is not appropriate if you are looking for expert advice or personal healing from a past trauma.

Q. What's the difference between coaching and counselling?
  1. The similarities between coaching and counselling are they are both on-going, confidential, one-to-one relationships where the client wants to change.  The differences are that therapy focuses on personal healing and understanding.  The emphasis is on personal change and understanding of root causes of long standing issues.  Coaching focuses instead on articulating and achieving future potential and moving to action.  Coaching is about working with professional/personal challenges and a desire to realise potential.
Q. Do you offer online or telephone coaching?
  1. Yes – we offer both online (usually through Skype) and telephone coaching.

Q. Do I only need coaching if I have problems with my performance?
  1. The short answer is no.   Performance coaching is a particular focused coaching approach that involves an initial conversation between the individual, their manager and the coach where specific objectives are agreed and worked on during the 1 to 1 coaching session (usually 4 or 6 sessions).  At the end of the coaching, there is typically a final meeting between the client, their manager and the coach to review progress against the initial performance objectives.

    Whilst coaching can be used as a space to reflect on performance, effectiveness, areas for development and an opportunity to experiment with new behaviours and ways of thinking that support you to be more effective, the bottom line is that the coaching agenda is set by you.  In the initial session your coach who will support you to clearly articulate your coaching goals –the issue/question/dilemma that if you could change/answer, would make the biggest difference in your life and work at this point in time.   
Q. How is Gestalt coaching different from other types of coaching?
  1. Gestalt coaching has  much in common with other coaching approaches, for example, co-creation of the coaching relationship; use of core coaching skills and ethical practice.   What is distinctive about Gestalt coaching is the following:

    • Raising awareness – Gestalt coaching focuses on deepening awareness and understanding of ‘what is’ in the present moment rather than what could be or what was.  Deepening the clients understanding of ‘what is’ expands the potential for a wider range of choices for action
    • The Gestalt coach works in the present moment by encouraging the client to experience what is happening in their bodies and thoughts as they speak about their dilemma/issue.  To bring all their wisdom (body, emotions and thoughts) to their issue
    • Use of experiments – the Gestalt approach is very experiential and we will invite clients to experiment with ‘trying out’ new behaviours and reflect on what they learnt
    • As coaches we aim to be fully present and embodied.  We are literally in our bodies, aware of our thoughts, our physicality, our spirit and energy in the present moment.  At the same time, we attend to the client’s physicality.  We will judiciously share these internal and external observations with the aim of heightening and deepening the clients understanding. 
    • We believe change happens when, paradoxically, you deepen your understanding of where you are rather than focusing on what you want to be or do.  By raising awareness of and embracing the  ‘what is,’ including what is keeping you where you are (forces for sameness) and what is pushing you to change (forces for change) you open up new possibilities for action
    • We also have a healthy respect for resistance, seeing it as something to embrace and understand rather than push against

    To learn more about Gestalt coaching see

    Coaching Today - Intro to Gestalt Coaching Coaching Today - Intro to Gestalt Coaching (697 KB)


Audrey MacNeill

Audrey MacNeill

Administrator Would you like to know more? Contact me and I will answer your questions or pass on your enquiry to another member of staff.
Call us on: 0141 337 1070

Or you can contact us